Our commitment to the quality of our product is unwavering, and we are confident in its ability to meet your needs. However, we recognize that it may not be the perfect fit for every situation. If you are unhappy with your purchase, or encounter an issue that we are unable to rectify it, we are open to considering a refund request.
If your original purchase was made in a non-USD currency, we cannot guarantee that the exchange rate at the time of the refund will be the same as the time of your purchase. Your refund will be based on the USD amount of the purchase and may result in a higher or lower amount of currency you purchased in being credited to your account.
The eligibility for a refund is determined by our discretion and is contingent on all of the following criteria being met:
The refund request is made within 14 days of your initial purchase of the plugin.
The issue you're facing is due to either an installation problem or a failure in the software's fundamental operations.
You have engaged with our support team in an effort to resolve the issue.
Your system aligns with the minimum requirements specified for our software.
We have not previously resolved any technical support inquiries for you prior to the refund request, as our support services are non-recoverable once provided.
Refund requests for accidental purchases will not be entertained.
We do not process refunds for renewal fees or payments made for upgrades.
No refunds are available after the first 14 days from the original purchase date.
We offer a free version of our plugin and a demo site to allow you to thoroughly test and evaluate the product prior to making a purchase.
Therefore, we are unable to issue refunds in cases where:
You feel the plugin does not perform as you expected.
The plugin does not meet the specific requirements of your project.
By purchasing our product, you acknowledge and agree to the terms of this refund policy, and understand that it is not subject to any form of dispute, legal challenge, or judgment.